FAQ
Questions, answered.
Everything about strengths, shipping, returns and Custom Rx. Can't find it here? Our team is one email away.
01
Strength and fit
Which strength do I need?
Already wear readers? Pick the same number. It's usually printed inside the arm of your current pair. Only need protection for screen days? Choose None. For personal advice, ask your optometrist.
What does "None" mean?
No magnification. You get the blue-light filtering lenses for long screen days, without the reading boost.
What if I pick the wrong strength?
We swap it free. No forms, no fees.
How much blue light do they filter?
Up to 40% of blue light in the 380-500 nm range, plus 99.9% of UV. Going higher takes a visibly tinted lens. Ours stay clear, so colors on screen look the way they should.
Will they fit my face?
The Signature measures 55 mm lens, 18 mm bridge, 140 mm temples, a sleek fit for most faces. Holmes measures 53-18-140, a great fit for medium to wide faces. Compare with a pair you own: the numbers are usually printed inside the temple.
02
Shipping and orders
When will my order arrive?
Readers ship from our US warehouse the same or next business day, and standard delivery takes 5-7 business days. Custom Rx pairs are made to order and arrive in 2-4 weeks.
Is shipping free?
Free shipping on orders over $79. Custom Rx orders always ship free.
How do I track my order?
When your order ships, you'll get a shipping confirmation email from hello@lumadux.com with your tracking number. You can also check it on our tracking page.
What's in the box?
Your glasses, a hard case for the briefcase, a soft pouch for the pocket and a microfiber cloth.
03
Returns and warranty
What if I don't like them?
Wear them for 30 days. If they don't earn their place on your face, send them back for a full refund. Free returns and exchanges. Custom Rx orders are final sale except for defects.
Is there a warranty?
Every pair is backed by our 1-year warranty, and real people answer your email.
04
Custom Rx
How does Custom Rx work?
Pick your frame, then our lens builder walks you through the lenses. Upload your prescription now or send it after checkout. A verified prescription is required.
Can you do progressives or a different strength in each eye?
Yes. We make them to your exact prescription.
How much do Custom Rx lenses cost?
Lens pricing depends on your prescription and the options you choose. You'll see the full frame and lens price in the lens builder before you check out.
Can you recommend a prescription?
We can't give prescription recommendations. For that, please talk to your optometrist.